Common Reasons why a Receipt may be Rejected

We try very hard to accept all receipts so you earn as much as possible for your causes!

Below are some of the common reasons we may have to reject a receipt.
  • The receipt picture is unreadable - we must be able to read the business name, address/location, purchase amount, and purchase date
  • The receipt has already been submitted - we can only accept a receipt once
  • The receipt picture does not include the business name, address/location, purchase amount, and/or purchase date
  • The receipt was submitted under the wrong business
  • Some businesses may offer a Rewards give back % on the purchase of a gift card, but not a purchase made with the gift card

Questions? Email us at customercare@huterra.com and we'll be glad to help!

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